PASIA - Total quality management for professionals

Total quality management (TQM) is both a philosophy and a set of guiding principles that represent the foundation for continuous organizational improvement. TQM is the application of not only quantitative methods but also human resource management principles to improve the materials, services and processes within the organization  and the degree to which the needs of customers are met.

Course highlights:
• Quality as a competitive strategy
• Concepts and principles of TQM as applied to Purchasing and SCM
• Meeting expectations of internal customers
• Leveraging on supplier foe service excellence
• Basic TQM tools
• Organizing for Quality – teams
• Summary

For more info about the event, please contact PASIA Secretariat at +632 8442680 or email